Our Incredible Support
Help & Support
Our friendly Customer Service Team is here to offer all of the help you could possibly need for your dehumidifying, heating, cooling and much, much more. All of the guidance, help and support you could possibly need; all in one place.
For faster help, why not login to your Senelux account
Whatever machine you've ordered from Senelux, be sure to register to keep your valuable machine covered and protected from any circumstance.
Help & Support
Our friendly Customer Service Team is here to offer all of the help you could possibly need for your dehumidifying, heating, cooling and much, much more. All of the guidance, help and support you could possibly need; all in one place.
For faster help, why not login to your Senelux account
Whatever machine you've ordered from Senelux, be sure to register to keep your valuable machine covered and protected from any circumstance.
Get familiar with your new home appliance
Instruction Manuals
The most up-to-date and thorough instruction manuals for your valuable new home additions. Our instruction manuals are straightforward, easy to follow and covering everything that you need to know about your dehumidifier, heater, fan or any of our cosy home appliances. To help you with your home electronics, we not only supply each of our products with a full colour, physical instruction manual- but we also put all of our most up to date instruction manuals right here for your reference at any time. Investigate before you buy or use our instruction manuals to see if our cosy home appliances are the perfect fit for your home.
Dehumidifiers
Heaters
Fans
Air Purifiers
Ice Makers
Bug Zappers
We answer your...
Frequently Asked Questions
Be sure to get in touch if you have any questions of your own and we promise to respond quickly and informatively. We try to respond to every question and query to make sure that you have all the answers you need- so you can focus on your cosy home.
How do I register my warranty?
You can register you warranty quickly and easily by clicking the link above in the Get Started section. Our warranty covers an 18 month period starting from the date of purchase.
What payment methods do you accept?
At the moment, we accept Klarna, Clearpay, Card Transaction, Amazon Pay & Google Pay. We aim to make our website as cosy as your home- easy and straightforward.
How long does it take for orders to ship?
Orders before 3pm are dispatched on the same day, ensuring that you'll have your order swiftly and without delay. Orders made past 3pm will be dispatched first thing the following morning.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Where can I ask Questions?
You can contact us through our contact page! We will be happy to assist you. There's no such thing as a silly question and your question could help answer someone else's question in the future!
YouTube and Social Media
For customer service, how-to and support videos please visit:
- YouTube: www.youtube.com/@senelux
- Twitter: https://twitter.com/senelux_global
- Instagram: https://www.instagram.com/senelux/
- TikTok: https://www.tiktok.com/@senelux.official
Contact us
Email: info@senelux.co.uk
Phone: 0151 245 9678
Our customer support is available Monday to Friday: 9am-5pm.
Average answer time: 24h
Contact Us Directly
Whatever you need; we're here to help.
Our seasoned and friendly customer service team are available every Monday to Friday between 09:00 and 17:00 GMT.