Terms & Conditions of
Our Warranty
We offer a hassle-free, straightforward 18-month warranty on our products, provided alongside your statutory rights. Your warranty must be made official by registering on our official warranty registration page. The warranty (standard or extended) must be registered within 30 days of purchasing the product. Failure to register within this period will void the warranty, and we will not accept any claims for unregistered warranties.
Only one warranty can be provided per customer, per product, and we will need to confirm your proof of purchase before actioning any warranty claim. In the event that the product is opened and sold by a third party, the existing warranty shall be considered "expired" and no further warranty will be provided for that product.
The Warranty Period
The warranty shall be considered active from the date of purchase of the product in question. Your warranty will last no longer than 18 months after the purchase date unless an official extension has been purchased from Senelux U.K. Limited and can be produced in an unaltered, date-stamped manner. Any repairs or replacements to the product during the warranty period will not extend or alter the prior agreed warranty terms.
Warranty Coverage
The warranty provided covers defects in material, manufacturing, or workmanship of the product. During this 18-month period, Senelux U.K. Limited will attempt to repair or replace the product. During this time, we may request that the product be returned to our facilities for testing, repair, and investigation. If we are unable to repair the product, we will issue a replacement of the same model. We cannot provide warranty service outside of United Kingdom.
Commercial Use
Senelux U.K. Limited reserves the right to refuse a warranty claim if there are reasonable grounds to assume that, without express written permission from Senelux U.K. Limited, the product has been used for commercial purposes.
Voided Warranty
Senelux U.K. Limited reserves the right to refuse service under the following conditions:
1. Accidental damage or intentional damage inflicted upon the product in question.
2. A failure to comply with operational instructions of a product that are clearly outlined within a product's instruction manual which, immediately or later, causes a significant damage to said product.
3. Superficial wear and tear such as staining or marking, etc.
4. A failure by the user to effectively clean and reasonably maintain said product
5. Failure to register the warranty within 30 days of purchasing the product.
Our Statement
Senelux’s sole liability under or in connection with the Warranty is as set out in this warranty card and Senelux shall not be liable whether in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, for any loss of profit, loss of goodwill, loss of business, or any special, indirect or consequential damage that arises in respect of the product or its use, whether in accordance with the user's manual or otherwise.
The Warranty will be immediately and automatically voided if any alterations are made to the product, non-genuine components are fitted in or to the productor if the product is repaired by a third party that has not been approved by Senelux.
Senelux reserves the right to refuse to honour any Warranty claim in respect of any products that are returned to Senelux dirty, contaminated or in any other condition that Senelux reasonably considers may pose a risk to its personnel.
Senelux may contact you to request further information in order to complete a repair under warranty or deliver the repaired product back to you. In the event that you do not respond to Senelux's reasonable efforts to contact you within 30 days, Senelux may consider the product to be abandoned and reserves the right to safely dispose of the product.
In the event that your product is considered to be in an unsafe and unrepairable condition, Senelux will return it to you without its mains power lead (if applicable) for the protection of your safety.